Help - FAQ
What makes Niraë gummies different from other supplements?
What makes Niraë gummies different from other supplements?
Our gummies are crafted in Europe with clinically proven actives, natural botanicals, and premium ingredients. Each formula is science-backed and designed for targeted benefits such as energy, sleep, skin health, and focus.
Are your products scientifically validated?
Yes. All our key actives are supported by peer-reviewed studies or EFSA-approved claims. We only formulate with ingredients that have a proven track record in clinical research.
Where are Niraë gummies made?
Our gummies, capsules, powders & other products are produced and shipped from Germany, following strict EU quality and safety regulations.
Do your products contain artificial colors or preservatives?
No. Niraë products are formulated without artificial colors or chemical preservatives. We only use natural color sources such as purple carrot juice or grape skin extract where needed, and all ingredients comply with strict EU food supplement regulations. Each formula is designed to remain clean, safe, and effective without unnecessary additives.
How long will shipping take?
Orders are processed within 1 business day. Delivery is usually 2–3 days in Germany, 3–5 days in EU mainland, and slightly longer for extended Europe such as the UK, Switzerland, or islands.
Which carrier do you use for shipping?
We ship exclusively with UPS to ensure reliable and trackable delivery for every order.
What is your return policy?
You may withdraw within 14 days of delivery if products are unopened, unused, and in their original, undamaged packaging. Opened or unsealed supplements cannot be returned for hygiene and safety reasons.
How do I request a refund?
Simply contact us at contact@nirae.eu or through the website contact form within 14 days of receiving your order. Please note that only unopened products in their original, undamaged packaging are eligible for return. Once the returned items are received and inspected, your refund will be processed within 14 business days using the original payment method.
Are your gummies suitable for vegans or vegetarians?
Most of our gummies are vegetarian. Some formulas may contain collagen or other animal-derived actives. Each product page clearly specifies whether it is vegetarian or vegan-friendly.
Can I combine multiple Niraë products together?
Yes, some of our complexes are specifically designed to be combined with each other for enhanced benefits. However, it is essential to always check the recommended daily dosage and to consider everything you have already consumed throughout the day, including other supplements or fortified foods. Please ensure your personal tolerance and never exceed the advised intake. For your safety, we strongly recommend consulting a healthcare professional before combining products if you have any medical conditions or are taking medication.
Are your products safe for long-term use?
Yes. When taken as recommended, our gummies are safe for daily and long-term use. All ingredients comply with EU safety standards and dosage regulations.
How can I contact customer support?
You can reach us anytime at contact@nirae.eu or through the website contact form. Our team is based in Paris and will respond within 48 hours on business days.